We use 100% natural cane sugar. Spiced Honey is just sweetened with honey (no sugar added). Coffee Mixers are made with organic raw sugar.
The Product and Ingredients:
WHAT KIND OF SUGAR IS USED?
IS IT GLUTEN FREE? DAIRY FREE? NUT FREE? VEGETARIAN?
Yes, yes, yes and yes! We do share a kitchen where dairy and nuts are handled. Although we use our own equipment, we cannot guarantee that any of our products are safe to the consumer for people with peanut, tree nut, soy, milk, egg or wheat allergies.
WHAT ARE THE NUTRITION FACTS OF YOUR MIXERS?
WHAT IS THE SUGAR CONTENT IN YOUR MIXERS?
Each mixer varies but we pride ourselves on cutting back sugar as much as we can. A typical simple syrup is a one to one ratio. All our mixers fall under that ratio. More flavor, less sugar.
WHERE IS THIS MADE?
Our mixers are made fresh in small batches in a commercial kitchen in Phoenix, Arizona.
DO YOU RECYCLE YOUR BOTTLES?
Storage and Usage:
WHAT IS THE SHELF LIFE OF ICONIC MIXERS?
The mixers are marked with an expiration date which is one year from the day that we make them. We make batches weekly so we are always shipping out fresh product. This goes for open or unopened bottles.
DO ICONIC MIXERS NEED TO BE REFRIGERATED?
After opening, yes! The mixer needs to be refrigerated. Before opening, the mixer is shelf stable. Once opened, our mixers are best enjoyed within three months. However, they are still safe to use before the expiration date on the side of the bottle.
IS THERE ALCOHOL IN THEM?
Nope! Our motto is ‘just add spirit’ for a reason! Our mixers are perfect to make a nonalcoholic beverage like a mocktail or soda.
HOW DO I USE THIS?
Made like a simple syrup, you just need a small amount to create a cocktail. You can follow our simple method of 2oz of Spirit, 1oz Iconic Mixer, 1/2oz of tart. This recipe is perfect for an up cocktail served in a martini glass or you can serve this ratio over some ice and a splash of soda water.
When a classic recipe calls for a simple syrup or agave syrup, you can replace it with one of our mixers. Just a splash over spirit on the rocks is another way to enjoy our mixers!
WHAT IS TART?
Tart is something that you can use to add acidity to your drink. We suggest some type of citrus like lemon or lime. But anything ‘tart’ will do. We like using grapefruit or orange juice. You can even use a dash of vinegar to make a shrub.
HOW MANY COCKTAILS CAN I GET FROM ONE BOTTLE?
We suggest using 1oz of our mixers for a cocktail recipe. Our large 17oz bottles make about 17 cocktails and our mini 4oz bottle makes about 4 cocktails. Travel 2oz mixers make 2 cocktails and are TSA compliant.
HOW MUCH SHOULD I USE TO MAKE A SODA OR MOCKTAIL?
It all depends on your glass, how much ice you use, and how sweet you like your drink. We suggest for an 8oz glass filled with ice to use 1 ounce of the mixer. If you like something less sweet, go ahead and start with a half ounce.
HOW MUCH SPIRIT WOULD I USE TO MAKE A COCKTAIL?
It starts with our simple method. 2oz of Spirit, 1oz of Iconic Mixer, and 1/2oz of tart. You can also think of this as parts; 2 parts spirit, to 1 part mixer. We encourage you to be creative. Check out recipes right here!
WHAT SPIRIT DO I USE?
We have tried countless combinations with our mixers and proud to say that we haven’t found a combo we didn’t like. Here’s what we suggest if you like the following spirits:
Vodka: any flavor. Vodka is a great platform to mix with. If you like the flavor of the mixer and the taste of your vodka, you are bound to have a great cocktail.
Gin: Lime Leaf Tonic, Ginga Syrup, Spiced Honey, Prickly Pear Sour, Meyer Lemon Balm, Grapefruit Fleur de Sel, Cranberry Thyme, Watermelon Rose Tonic
Whiskey/Bourbon: Spiced Honey, Ginga Syrup, Prickly Pear Sour, Cranberry Thyme, Meyer Lemon Balm, Grapefruit Fleur de Sel.
Light Rum: Lime Leaf Tonic, Prickly Pear Sour, Ginga Syrup, Grapefruit Fleur de Sel, Meyer Lemon Balm, Cranberry Thyme, Watermelon Rose Tonic
Dark Rum: Spiced Honey, Ginga Syrup, Prickly Pear Sour, Cranberry Thyme, Meyer Lemon Balm, Grapefruit Fleur de Sel.
Tequila/Mezcal: Lime Leaf Tonic, Ginga Syrup, Spiced Honey, Prickly Pear Sour, Meyer Lemon Balm, Grapefruit Fleur de Sel, Cranberry Thyme, Watermelon Rose Tonic
Scotch: Spiced Honey, Ginga Syrup, Prickly Pear Sour, Cranberry Thyme
DO YOU SHIP?
We sure do! We ship from Phoenix, AZ. We offer free shipping for all orders or $75 or a flat rate fee for orders under that amount. We ship via Fedex SmartPost (2-8 Business Days) by default. You can upgrade your shipping to (1-5 Business Days) at check out. Shipping times vary based off of weight and distance. Please allow 1-3 business days for us to process any orders.
CAN I SEND THIS AS A GIFT?
Yes! When checking out, provide the recipient’s shipping address and name. You have the option of including a gift message as well.
CAN I RETURN THIS?
We cannot accept returns on any open product. If you are unhappy with your purchase, you can reach out within 14 days to coordinate a return.
WHAT IS NAVADIUM INSURANCE?
Navadium is a third-party application that allows our customers to buy shipping insurance for all orders. Navadium ensures protection of customers shipment in case of lost, stolen, or damaged.
WHAT HAPPENS IF MY PRODUCT IS DAMAGED IN TRANSIT?
We put a lot of time and care into packaging our orders. Unfortunately, we cannot control the way shipping carriers handle the packages. Therefore, we are not responsible for any damaged orders that are not covered by Navadium insurance during checkout. We are unable to offer replacements or refunds for orders that were not insured.
MY PACKAGE SAYS DELIVERED BUT I HAVEN'T RECEIVED IT!
We rely on USPS and FedEx to deliver packages to the correct location. If your tracking says delivered but you haven't received it. Please email us at firstname.lastname@example.org and we can file a missing package claim. If USPS and FedEx GPS verify that it was delivered at the correct location, we are not responsible for any lost/stolen package.
Loyalty & Rewards
HOW DO I CREATE AN ACCOUNT?
Simply head to our Loyalty & Rewards page and click on 'Sign Up', then use your email and a password to get your account started
HOW DO I REDEEM REWARDS?
You'll need to be logged into your account to redeem points. Once logged in scroll down to the 'Happy Hour Menu' on the Loyalty & Rewards page to find the discounts that can be redeemed. Use the code that generates at check out for your discount!
CAN I USE MY REWARDS DISCOUNT CODE AND ANOTHER CODE TOGETHER?
Unfortunately, discount codes cannot be stacked.
I LEFT A REVIEW, WHY DIDN'T I RECEIVE MY POINTS?
Only reviews that are placed through our review request email will count towards your point balance. This is an email that will arrive about 30 days after you've placed an order. Only reviews placed directly through our website will not give you any point.
HOW DO I REFER A FRIEND?
You can refer a friend on our Loyalty & Rewards page. Friends can only be referred if they have never purchased with us before.
DO MY POINTS EXPIRE?
Nope! You can save your points for as long as want. Only as max of 500 points ($50 off) can be used for a single order.
DO MY PAST PURCHASES COUNT TOWARDS POINTS?
Unfortunately, points are only accumulated after a rewards account is created.
HOW CAN I MANAGE MY SUBSCRIPTION?
WILL I RECEIVE NOTIFICATION BEFORE EACH ORDER?
DO I NEED TO PAY FOR SHIPPING?
WHAT ARE MY PAYMENT OPTIONS?
CAN I RECEIVE REWARDS FOR MY SUBSCRIPTION?
CAN I USE POINTS ON MY SUBSCRIPTION?
Yes! You can redeem points for your subscription on your customer portal.